Program Administrator

SUMMARY OF RESPONSIBILITIES:

The Program Administrator oversees the day-to-day management of a Supreme Living residential facility (Tacoma RTF) and is responsible for the efficient administration of all day-to-day activities of that facility.

 

SPECIFIC RESPONSIBILITIES:

 

OVERALL MANAGEMENT:

· Develops programs and services as indicated in the Contract for Services and applicable state WAC’s.

· Manages, directs, coordinates, and supervises the delivery of services to residents.

· Ensures compliance with program standards, program policies and procedures, and licensing requirements.

· Initiates program policy changes as indicated

· Oversees all necessary documentation, including the maintenance of medical records, and participates in State Compliance Reviews and Audits.

· Oversee all admissions and discharges of residents.

· Acts as the company liaison with community agencies.

 

HUMAN RESOURCES OVERSIGHT:

· In cooperation with the HR Department oversees all facility Human Resources functions including hiring, supervision, evaluation, and termination of facility employees.

· Provides direct supervision for all facility clinical and mental health staff.

· Provides direct supervision of all facility contract staff.

· Conducts performance evaluations, performance improvement plan development, and staff appreciation, execution of disciplinary actions, and general support and guidance for all facility employees.

· Maintains availability to staff when needed by phone or in person, during and after business hours.

 

FINANCIAL MANAGEMENT:

· In cooperation with the CEO prepares, monitors, and updates the facility budget annually.

· In cooperation with the CEO arranges for payment of all facility payables.

· In cooperation with the CEO assists in program billing functions.

· In cooperation with the CEO maintains financial records as indicated.

· In cooperation with the CEO negotiates contract services as required.

 

DIRECT PATIENT CARE:

· In collaboration with the CEO and facility mental health staff conducts admission screening to determine client eligibility and appropriateness for placement.

· Upon admission into the facility, ensures new admits are properly onboarded and receive an orientation.

· Coordinates with Nursing Services to ensure new admits receive a health screen with 24 hours of admission.

· Oversees the development of program scheduling, and development of leisure and recreational activities in the facility and in the community.

· In cooperation with Nursing Services reviews all physician orders, medication orders, and lab results.

· Assists with performing and documenting other evaluations/assessments as needed.

· Oversees and monitors case charting in ECP.

 

COMMUNITY RELATIONS:

· Develops and maintains positive relationships with DSHS and DOH personnel, local hospitals, physicians, pharmacists, and local service providers.

 

QUALITY ASSURANCE:

· In collaboration with the CEO and Chief Program Officer establishes and maintains a quality assurance program.

· Reviews incident reports for deficiency trends and takes appropriate corrective action.

· Ensures response to state licensing Compliance Agreements and complaints.

 

OTHER ADMINISTRATIVE RESPONSIBILITIES:

· Participates in the company On-Call Administrator rotation which may require management to fill in for line staff in the RTF, ESF or Community Services office in the event shifts cannot be filled in any other manner.

· Other duties as assigned are to ensure the smooth operation of company programs and services.

 

TRANSPORATION:

· Uses personal vehicle to travel to agency sites and non-agency locations.

· May drive residents to appointments and outings using agency vehicles.

 

COMMUNICATION

· Leads and participates in staff meetings and in-services training.

· Consults with management staff, or peers, when knowledge base in a given area needs to be expanded.

· Requests literature, in-service or orientation on a given topic.

· Demonstrates accountability regarding equipment and supplies.

 

LANGUAGE SKILLS:

· Ability to read, research, analyze, and interpret common scientific and technical journals, financial reports, clinical information, and regulatory documents.

· Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

· Ability to effectively present information to top management, public groups and/or boards of directors.

· Proficient in English.

 

PHYSICAL DEMANDS:

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is occasionally required to stand; walk; sit; squat; push wheelchairs and strollers; use hands to finger, handle, or feel objects; use household items such as vacuum cleaner, carpet cleaner, broom; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

· The employee is required to operate a motor vehicle.

 

WORK ENVIRONMENT:

· Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Most the employee’s job duties are performed indoors in a residential setting. In some circumstances, the employee may be required to perform some job duties outside, in medical settings, and in the presence of non-employees, such as patients, families and state officials. There is a possibility of exposure to disease and contagions that could cause a cold, flu, COVID-19, and other illnesses. The noise level in the work environment is usually moderate.

 

SUPREME LIVING’S EXPECTATIONS OF EMPLOYEES:

· Adheres to Supreme Living Policies and Procedures.

· Acts as a role model within and outside the organization while on duty.

· Maintains the confidentiality of individual and family information and sensitive organizational information except as required by the obligations of the position or law.

· Performs duties as workload necessitates.

· Maintains a positive and respectful attitude.

· Performs care in conformance with the established standards and policies of Supreme Living.

· Demonstrates knowledge of standards of care.

· Supports philosophy, objectives, and goals of the Supreme Living.

· Respects the dignity of individuals, families and coworkers.

· Demonstrates sensitivity in dealing with medically fragile individuals and their families.

 

QUALIFICATIONS, EXPERIENCE, EDUCATION and LICENSURE:

· A Master’s Degree in Human Services, Public Administration, Counseling, Social Work, or comparable degree, and a minimum of three years of executive management experience.

· A Bachelor’s Degree and five years of progressive management and supervisory experience may be substituted.

· An active Washington State Licensure (LMHC, LMFT, LASW or LICSW) is desirable, associate license OK.

· Must meet all other licensure requirements as set forth by DSHS or DOH including the HCA requirement for Program Administrators in the ESF.

· Must have a working knowledge of state RCW’s, WAC’s and contracting processes pertaining to the specific building or program they are administering.

· Must have demonstrated advanced supervisory and managerial skills are required.

· Must have a demonstrated working understanding of state and federal laws and agency policies and regulations concerning client rights, public welfare, risk assessment, safety planning, and licensing regulations.

· Must have a valid Washington State Driver’s License required or the equivalent if residence in Washington is new.

· Must have experience using word processing and spreadsheet software is required. Microsoft Word and Excel preferred.

 

CLIENT CONTACT:

This position may have direct responsibility for resident care. Contact with the residents occurs on a regular basis.